Shipping policy

 

Shipping Policy

✈️ International Shipping (UK & Canada)

We currently offer flat-rate shipping to the UK and Canada, with part of the cost covered on our end to help make the journal more accessible. As we grow, we plan to expand shipping to more countries and continue improving our international options.

Please note: Import taxes or customs duties may apply upon delivery, depending on your country’s regulations. These charges are not included at checkout and are the responsibility of the customer.

📦 Processing Time

All orders are packed and shipped next day (within 1 business day) of purchase (Monday–Friday, excluding holidays). You’ll receive an email confirmation with tracking once your journal is on the way.

🚚 Shipping Methods & Carriers

We ship via trusted carriers such as USPS, UPS, or FedEx, depending on your location and shipping method selected at checkout. Most orders arrive within 3–7 business days after shipping.

🌎 Domestic and International Shipping

We currently ship across the United States, including all 50 states and APO/FPO addresses as well as to Canda and the UK.

📍 Address Accuracy

Please double-check your shipping address before completing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

📬 Tracking Your Order

Once your order ships, you’ll receive an email with tracking information. If you don't see it within 24 hours of placing your order, please check your spam folder or reach out to us.

❗ Lost or Delayed Packages

If your tracking shows “delivered” but you haven’t received your package:

  • Check with neighbors or your local post office

  • Contact the carrier directly with your tracking number

  • If unresolved, reach out to us at [your email] — we’ll do our best to help

Jotted is not responsible for delays caused by shipping carriers, but we’ll always support you in resolving delivery issues when possible.